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Farout, The Farout Travel Group AB, (556770-3847) and its partner Odenresor AB, (556065-5770) work in accordance with the Swedish Travel Guarantee Act.
In English
http://www.kammarkollegiet.se/resegar/travelguar.html
In Swedish
http://www.kammarkollegiet.se/resegar/resegar.html
Your contract
Our contract with you begins when you receive the confirmation e-mail stating that we have received your payment.
Once the contract is made we are responsible for providing the travel arrangements you have booked and you are responsible to us to pay for them in full. In parties of two or more people the person who makes the booking accepts responsibility for making payments to us for all members of the party.
Fill in the interest notification form to secure a booking. If you are someone that should be on this trip you will then get a confirmation mail within 7 days with payment instructions.
As we try to keep the price as low as possible we prefer payment by bank transfer (selected banks) or invoice. Payment instructions will be in the confirmation email.
You will then get vouchers and confirmation. All necessary information will be in your confirmation or will be supplied to you by email.
Generally, the more flexible the ticket the more expensive it is likely to be.
We always try to get you an "e-ticket" whenever it is possible. This means that you will receive your ticket via email. You will pick up your ticket at your point of departure when you check in.
If you recieve your ticket directly from a partner airline you do all necessary changes directly with them. Please read your ticket wallet for the particular airlines conditions of carriage.
You are responsible for complying with any airline's terms in relation to check-in times, reconfirmation of flights or other matters.
Outward and return flights must be reconfirmed with the relevant airlines at least 24 hours prior to the commencement of that leg of the journey. Farout accept no responsibility for individual missed flights. It is up to the individual traveler to show up for the flight departures and comply with the rules set by that particular airline. Farout take no responsibility regarding any flight rescheduling or changes, this responsibility lies on the particular airline alone.
We reserve the right to change our prices at any time if larger variations then 3% in cost occur due to currency fluctuations, transportations, landing taxes or other fees related to airports will be charged extra. We will absorb and you will not be charged for any increase equal to up to 3% on your price. In this unlikely event, you will only have to pay the amount over and above that 3% of the price. In the unlikely event of variations over 10%, you will be entitled to; cancel with a full refund of all monies paid. The applicable price is that on the website, thefarout.com, and you will always know the price before your booking and payment.
If in the reasonable opinion of a person in authority including a pilot or captain you are not fit to travel, he or she may refuse to let you board the aircraft or ship. Normally this happens if such a person thinks you are likely to disturb or harm other passengers. In this case your contract with us will end immediately and we will no longer be responsible for you. In addition if your behavior is such that an hotelier’s reasonable opinion leads him or her to the view that they are unable to accommodate you, you may be asked to leave the hotel. In this instance no refund for lost nights’ accommodation will be made and the cost of any other accommodation or travel expenses will be absolutely your responsibility.
We will also hold members of your party jointly and individually liable for any damage to the property, together with legal costs incurred in pursuing the claim. We cannot be held responsible for the behavior or actions of other individuals or guests who have no connection with your holiday arrangements or ourselves.
You should contact your Embassy for information and advice on the visa requirements of the countries you propose to visit.
The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid.
Health facilities, hygiene and disease risks vary worldwide. You should take health advice about your specific needs as early as possible. We recommend that you are up-to-date with vaccinations you may need to make. Please note that you are strongly advised against scuba diving for 24hrs before travelling by air.
You must in all cases take out adequate travel insurance through an approved insurance supplier. Some card companies offer a travel insurance if you make the purchase with their card. You may also have travel insurance in your home insurance. This you definitely should check up. If you would like to buy travel insurance, we recommend Europeiska Reseförsäkringar, www.europeiska.se.
If you need to change or cancel your travel plans, it is your responsibility to notify Farout or its partners of such a request. Please note that some tickets or hotel nights might be non-refundable and/or do not allow changes.
Where changes/refunds are permitted by the airline or any other partner applies an administration fee of 500 SEK per person for any modifications, changes or cancellations to fares. This will be regardless of the price or face value of the fare. Please note this fee is also charged in cases of airport tax refunds, when the fare is non-refundable. Any booking fees are non-refundable.
In addition to the charges, most airlines or airlines also have a penalty or cancellation fee for any changes or cancellations to fares. Please ensure you read the flight rules for the fare selected as cancellation and amendment charges imposed by the airline are notified in the flight rules. If you are holding a booking for which a ticket has been issued and you do not notify us of your desire to cancel, this will be treated as a "no show" and could result in you losing all that you paid.
If you want to cancel your journey it is important that you notify us with utmost urgency. This enables us to cancel your reservation with the airline or hotel. To notify us of your request for an amendment or cancellation, please contact us by telephone or via email, using our online contact form. All necessary contact details are in your travel documents.
Please be advised that the cancellation process could take up to 16 weeks from receipt of the ticket. Some tickets may need to be submitted to the airline for the cancellation and/or refund to be authorized. In this event your refund request may take longer, but we will advise you in our acknowledgement of the expected turnaround period. Please note that most airlines do not refund on part used tickets. Tickets, which are returned more than 1 year from date of issue, are classified as expired tickets and must be submitted to the airline for their authority to refund.
This contract is made on the terms of these booking conditions which are governed by Swedish Law and both parties shall submit to the jurisdiction of Swedish Courts.
As Farout and its partners acts as agent this means that it will have no contractual liability to you in respect of the flight product. However, it may still be liable to you if it has been negligent; it has misrepresented important information or has been in breach of any other relevant law.
By disclosing your personal information to us using this website, mail or over the telephone, you consent to the collection, storage and processing of your personal information by Farout in the manner set out in this Privacy Policy. Some information and e-mails sent to Farout may be used as testimonials but no e-mail address or contact details will be displayed.
Bookings made through us are subject to these terms and conditions in addition to the various terms and conditions of our transport and hotel partners.
If you have any questions about the information we hold about you or any other question, you can also contact us.
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